Pune, Maharashtra: TIAA, a leading financial services organisation, has marked a decade of its Global Capabilities operations in India with the opening of a new office in Pune, which will serve as a workplace for approximately 2,000 colleagues. The milestone was celebrated with a series of engagements across Pune and Mumbai, bringing together global leadership, employees and teams from across the organisation.
The celebrations were led by Thasunda Brown Duckett, President and CEO of TIAA, during her visit to India. The visit also coincided with the fifth anniversary of her leadership at the organisation. She engaged with associates, participated in town halls and met employee resource group leaders, highlighting the importance of people, collaboration and a shared sense of purpose in driving long-term progress.
Over the past decade, TIAA Global Capabilities in India has evolved from supporting business strategy to playing a more integral role in shaping it. Its teams have taken greater ownership of products and platforms, while developing capabilities that contribute to the organisation’s broader business objectives.
Sastry Durvasula, Chief Operating Officer at TIAA, highlighted the scale of the milestone, which included recognising 81 colleagues who have been with the organisation since its inception in India. A commemorative coffee table book documenting the journey, achievements and stories of its people was also unveiled during the celebrations.
The week featured town halls, workplace interactions, leadership discussions and engagements with Business Resource Groups. Leaders also explored the artificial intelligence innovations and fintech capabilities being developed by teams in India, reflecting the country’s growing contribution to enterprise-wide innovation and technology.
Deepak Gupta, Executive Vice President and Head of TIAA Global Capabilities, described the milestone as a celebration of the people who have shaped the organisation’s journey in India. He emphasised the contributions of early team members, the leadership team’s continued support and the commitment of associates across Pune and Mumbai.
The opening of the new Pune office further reinforces the city’s position as an important destination for global capability centre (GCC) operations. With its expanding talent pool, technology ecosystem and established business infrastructure, Pune continues to attract multinational organisations looking to strengthen their global operations and build advanced capabilities.
As TIAA enters its next decade in India, its expanding presence in Pune underscores the growing role of Indian GCCs in enterprise strategy, technology development and innovation.